Shipping policy

At Silk, we believe luxury should arrive swiftly and smoothly. Our goal is to ensure that every order is processed with care and delivered in a timely manner.

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Shipping within the UAE

We are pleased to offer same-day shipping on all confirmed orders placed before 1:00 PM GST, Sunday to Thursday.

Orders placed after this cut-off time or on weekends/public holidays will be processed the next business day.

Delivery Timeline:

• Same-Day Shipping: Within major UAE cities

• Standard Delivery: 1–2 business days for remote or outlying areas

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Shipping Fees

• Shipping charges will be calculated at checkout and are based on your delivery location.

• Occasionally, we offer free shipping promotions, which will be clearly communicated on our website or social media channels.

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Order Tracking

Once your order is dispatched, you will receive a confirmation email or message with tracking information so you can monitor the journey of your footwear.

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Delivery Partner

We work with trusted courier partners in the UAE to ensure reliable, safe, and on-time delivery.

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Delivery Issues or Delays

While we strive for timely deliveries, unforeseen delays (e.g. weather conditions, courier disruptions) may occasionally occur. If your order hasn't arrived within the expected timeframe, please contact us promptly.

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Contact Us

If you have any questions about shipping, tracking, or delivery options, feel free to reach out:

📩 Email: onlinesales@mostafawi.ae
📞 Phone: +971 52 514 6620